return policy
Return & Refund Policy
Thank you for shopping with EKO AI LTD. Please read our return and refund policy carefully before making a purchase.
--------------------------------------------------
30-Day Return Policy
We offer a 30-day return policy starting from the date you receive your order. If the product has a manufacturing defect or is damaged during shipping, you are eligible to request a return, replacement, or refund.
--------------------------------------------------
Return Conditions
To be eligible for a return:
• The item must be in its original condition
• The product must not show signs of misuse, accidental damage, or unauthorized modification
• Proof of purchase (order number or receipt) is required
We reserve the right to refuse returns that do not meet the above conditions.
--------------------------------------------------
Non-Returnable Items
Returns will not be accepted for:
• Damage caused by misuse, accidents, or improper handling
• Normal wear and tear
• Items returned without prior authorization
--------------------------------------------------
Return Process
1. Contact our support team before returning any item.
2. Provide your order number and a brief description of the issue.
3. Our support team will review your request and provide return instructions if approved.
Please do not return items without contacting us first.
--------------------------------------------------
Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.
--------------------------------------------------
Shipping Costs
If the return is due to a product defect or shipping damage, return shipping costs will be covered by EKO AI LTD.
For other approved returns, shipping costs are the responsibility of the customer.
--------------------------------------------------
Exchanges
If you receive a defective or damaged product, we will offer a replacement or exchange at no additional cost, subject to availability.
--------------------------------------------------
Contact Information
If you have any questions regarding returns or refunds, please contact us with your order number.
Email: niedziejkobraden465@gmail.com
Phone: 01305 784 447
EKO AI LTD